Help & guide

How can we help you?

A quick guide to the label tools, and answers to the most common problems.

Quick start (Amazon and Flipkart)

  1. Get your PDF. Download the shipping label PDF from your seller account (the file that has the label and its invoice). Menu names change from time to time, so look for the option to print or download shipping labels on your orders page.
  2. Upload it. Drop the file in the upload box. You can add several PDFs and remove any one of them with its red × button.
  3. Check the details. Look at the SKU and quantity for each order in the Orders list, and at the red crop box in the preview. Click any order to preview it.
  4. Wait for the green mark. The tool re-checks everything. The Create label PDF button unlocks when the check finishes.
  5. Create and print. Click Create label PDF, then print the file. Look at the first label before you print the whole batch.

Choosing an output mode

  • Single Label: the cropped label only, one label per page.
  • With Invoice: the cropped label followed by its invoice page.
  • 4 per A4: four labels on one A4 sheet to save paper.

Sorting your labels

  • Default: the same order as the uploaded file.
  • Group by SKU: puts the same SKUs together, A to Z.
  • Group by SKU & quantity: also keeps different quantities apart.
  • Custom order: click the SKU boxes in the order you want. Picked boxes get numbers 1, 2, 3 and the rest follow A to Z.

What the green “Verified” mark means

Before you can create a PDF, the tool re-checks the order details, SKUs, quantities, duplicates, crop settings and pick list totals. “Verified” means these details agree with each other. It does not replace a quick look at the first label, so please check it before printing.

Pick list: use the Pick list (PDF) or Pick list (CSV) buttons for a stand-alone list, or tick “Pick list & order summary” to add it as the last page of your label PDF.

Fixing common problems

  • An order shows no SKU. Type the SKU in the Items box of that order, like SKU-A x2. Make sure your PDF is the original file from the seller portal, not a photo or a screenshot, because pictures contain no text to read.
  • The crop looks wrong. Change Left, Top, Width and Height until the red box fits your label. Your values are saved for next time. Choose the platform name in the Preset list to go back to the default.
  • “Needs attention” and the button is locked. The crop area goes outside the page (for example Left 0 and Width 120). Fix the crop values and the check runs again.
  • A “possible duplicate” note. Two orders have the same text. If you uploaded the same file twice, remove one with the red × button.

Still stuck? Contact us and tell us what you see.